Refund and Cancellation Policy
At Ginger Spa, we understand that plans can change. Our cancellation policy helps us manage appointments fairly while protecting the time reserved for each client.
1. Standard Appointment Cancellations and Changes
Appointments may be cancelled or rescheduled more than 12 hours before the scheduled appointment time without a cancellation charge.
Cancellations or appointment changes made within 12 hours of the scheduled appointment, as well as missed appointments or no-shows, may incur a charge equal to 30% of the total cost of the booked treatment.
Cancellations and changes can be made through our booking system or by contacting Ginger Spa.
2. Late Arrivals
We recommend arriving approximately 10 minutes before your appointment to allow time for parking, check-in and preparation.
If you arrive 10 minutes or more after your scheduled appointment time, we may be unable to accommodate your treatment without affecting subsequent appointments.
If your appointment has to be cancelled because of a late arrival, a charge of 30% of the booked treatment cost may apply.
If you are running late, please contact us as soon as possible on 071 955 5611.
3. Deposits
A 25% deposit may be required for:
- group bookings of three or more people;
- bookings involving multiple treatments; and
- appointments that have been rescheduled two or more times.
Deposits are transferable to a new appointment date where at least 24 hours’ notice is provided.
Different deposit and cancellation conditions may apply to group events, private events, bridal bookings, corporate bookings or other specially arranged packages. Any applicable conditions will be communicated during the booking process.
4. Group and Event Bookings
Group and special-event bookings may require a larger deposit or advance payment to secure the booking.
Because staff, treatment rooms and appointment time are reserved specifically for these bookings, different cancellation periods may apply.
The relevant deposit, balance-payment and cancellation conditions will be provided when your event or group booking is confirmed.
5. Cancellations by Ginger Spa
If Ginger Spa needs to cancel an appointment and cannot provide the booked service, you will be offered the option to:
- reschedule your appointment to another suitable available date; or
- receive a refund of any amount paid for the affected treatment.
6. Refunds
Where a refund is approved, it will generally be processed using the original payment method.
Refund processing times may depend on the payment provider and financial institution involved.
The maximum refund will not exceed the amount originally paid for the relevant transaction.
7. Completed Treatments
Refunds are not ordinarily provided simply because a client changes their mind after a treatment has been completed.
If you believe that a treatment or service was not provided as agreed or with reasonable care, please contact us as soon as possible so that we can review the matter and determine an appropriate resolution.
For eligible gel manicure and pedicure concerns, Ginger Spa’s Ginger Assurance provides complimentary fixes where an issue is reported within 7 days of the original appointment.
8. Retail Products
Returns or refunds relating to retail products will be considered in accordance with applicable South African consumer protection legislation.
Where a product is defective, unsafe or otherwise qualifies for a statutory return or refund, Ginger Spa will deal with the matter in accordance with those rights.
Due to the nature of beauty, skincare and personal-care products, certain opened or used products may not be eligible for a change-of-mind return where permitted by law.
9. Gift Cards
Gift cards are valid for one year from the date of purchase and may be used towards eligible treatments or products.
Gift cards cannot ordinarily be redeemed for cash.
Where required, Ginger Spa may allow a gift card to be transferred to another person once the original purchaser has authorised the transfer.
Nothing in this policy limits any rights that may apply under South African consumer protection legislation.
10. Contact Us
To request a cancellation, appointment change or refund, please contact:
Ginger Spa
10 Blaauwberg Road
Aquarius Suites, Unit 10 Ground Floor
Blaauwberg, 7441
Cape Town
Telephone: 071 955 5611
Customer Service: 068 741 1278
Email: hello@gingerspa.co.za