Terms and Conditions
Welcome to Ginger Spa. These Terms and Conditions apply when using our website, making a booking, purchasing a treatment, product or gift card, or making a payment to Ginger Spa.
By completing a booking or purchase, you agree to these Terms and Conditions.
1. Bookings and Appointments
All appointments are subject to availability.
Clients are encouraged to book in advance. Walk-ins are welcome where availability allows; however, clients may still be required to complete the online booking process and relevant client or medical information before receiving a treatment.
Certain bookings may require a deposit in order to secure the appointment.
2. Deposits
A 25% deposit may be required for:
- group bookings of three or more people;
- bookings involving multiple treatments; and
- appointments that have been rescheduled two or more times.
Where a 25% deposit applies, it may be transferred to a new appointment date where at least 24 hours’ notice is provided.
Separate deposit and payment requirements may apply to group packages, private events, bridal bookings, corporate events and other special bookings. These requirements will be communicated when the booking is made.
3. Cancellations and Changes
Standard appointments may be cancelled or changed without a cancellation charge when the change is made more than 12 hours before the scheduled appointment.
Cancellations or changes made within 12 hours of the appointment, as well as missed appointments or no-shows, may incur a charge equal to 30% of the total booked treatment cost.
Additional cancellation conditions may apply to group bookings, events and other special bookings where deposits or advance payments are required.
Please refer to our Refund and Cancellation Policy for further information.
4. Late Arrivals
Clients are encouraged to arrive approximately 10 minutes before their scheduled treatment.
If you arrive 10 minutes or more after your scheduled appointment time, Ginger Spa may be unable to accommodate the treatment without affecting subsequent bookings.
Where the appointment cannot proceed due to late arrival, a charge of 30% of the booked treatment cost may apply.
If you are running late, please contact us as soon as possible.
5. Prices and Payment
All prices are displayed or quoted in South African Rand (ZAR), unless otherwise stated.
Ginger Spa operates as a cashless business. Accepted payment methods may include debit cards, credit cards and supported digital payment methods.
Where online payment is available, payments are processed through our appointed third-party payment provider.
Prices, treatments and promotions may be changed from time to time. The price confirmed when completing your booking or purchase will apply to that transaction, unless an obvious pricing error has occurred.
6. Medical Information and Treatment Suitability
Clients are responsible for providing accurate information about any medical conditions, allergies, injuries, pregnancy, medication or other circumstances that may affect a treatment.
Relevant medical information may be requested as part of the online booking process.
Ginger Spa reserves the right to modify, postpone or decline a treatment where we reasonably believe that proceeding may be unsuitable or unsafe.
Spa, beauty and wellness treatments are not intended to replace professional medical advice, diagnosis or treatment.
7. Children
Children between the ages of 10 and 16 require permission from a parent or legal guardian before receiving treatments.
Children under the age of 10 must be accompanied by a parent or guardian.
Certain treatments may have additional age restrictions.
8. Treatment Results
Individual results from beauty, nail, skincare and wellness treatments may vary.
While Ginger Spa takes reasonable care in providing its services, specific results cannot be guaranteed.
9. Ginger Assurance – Nail Treatments
If you experience an issue with a gel manicure or pedicure within 7 days of your appointment, please contact Ginger Spa.
Where the issue falls within our Ginger Assurance, we will arrange for the affected nail or nails to be corrected at no additional charge.
Requests made outside the 7-day period may not qualify for a complimentary correction.
10. Gift Cards
Ginger Spa gift cards may be purchased online or directly from the spa.
Gift cards are valid for one year from the date of purchase and may be used towards eligible treatments or retail products.
Gift cards cannot ordinarily be exchanged or redeemed for cash.
Transfers of gift cards may be permitted where the original purchaser contacts Ginger Spa to authorise the transfer.
Gift cards are redeemed according to their monetary value. Current treatment and product pricing at the time of redemption will apply.
11. Promotions, Discounts and Rewards
Promotions and discounts are valid only for the period and according to the conditions advertised.
Unless expressly stated otherwise, promotions, discounts and Ginger Rewards may not be combined.
Certain packages, group bookings or events may be excluded from promotions or rewards.
12. Retail Products
Clients are encouraged to review product ingredients before purchasing or using skincare, beauty or other personal-care products, particularly where allergies or sensitivities are known.
Returns and refunds for products will be handled in accordance with applicable South African consumer protection legislation.
13. Personal Belongings
Clients remain responsible for their personal belongings while visiting Ginger Spa.
To the extent permitted by law, Ginger Spa cannot accept responsibility for loss or damage to personal belongings unless caused by negligence on our part.
14. Website Information
We take reasonable care to ensure that the information displayed on our website is accurate.
Treatment descriptions, availability, pricing, operating hours and other information may occasionally be updated or changed.
Ginger Spa reserves the right to correct errors or update website information where necessary.
15. Personal Information
Personal information supplied to Ginger Spa will be processed in accordance with applicable South African privacy and data protection legislation and our Privacy Policy.
Information may be used where reasonably necessary to manage bookings, client profiles, payments, enquiries and the provision of our services.
16. Consumer Rights
Nothing contained in these Terms and Conditions is intended to exclude or limit any rights available to consumers under applicable South African law.
17. Contact Details
For booking enquiries, cancellations or questions regarding these Terms and Conditions, please contact:
Ginger Spa
10 Blaauwberg Road
Aquarius Suites, Unit 10 Ground Floor
Blaauwberg, 7441
Cape Town
Telephone: 071 955 5611
Customer Service: 068 741 1278
Email: hello@gingerspa.co.za